Refund & Return Policy

Policy Details

Effective Date: November 2025
Last Updated Date: November 2025

1. Returns & Replacements

Return Eligibility Conditions: Returns or replacements are accepted only for products that are damaged, defective, or incorrect when received by the customer.

Replacement Conditions: A replacement will be provided after verification of the reported issue and subject to product availability.

Time Window to Report Issue (24h / 48h / 7 days etc.): Within 48 hours of delivery.

Proof Required (photos / video etc.): Customers must provide clear photos of the product and original packaging for verification of the issue.

Return Pickup Method: Return pickup, where applicable, will be coordinated based on the nature of the issue and the delivery location. Customers may be provided with return instructions after the issue is verified.

2. Refund Eligibility

Refund Allowed When: A refund may be provided when a replacement is unavailable or when an eligible order is cancelled before dispatch.

Refund Not Allowed When: Refunds are not applicable for change of mind or refused COD deliveries after dispatch. Refunds may also not be provided where the reported issue does not meet the return or replacement eligibility conditions.

3. COD Advance Policy

COD Advance Amount: A small advance amount is required for eligible COD orders. The applicable amount will be displayed during checkout.

Refund Rule for Advance: The COD advance may be refunded when the order is cancelled before dispatch or when the order qualifies for a refund under this policy.

Conditions when advance becomes non-refundable: The COD advance may become non-refundable if the customer refuses or fails to accept the COD order after dispatch, or where the order does not qualify for a refund under this policy.

4. Refund Timeline

Refund Processing Time: Approved refunds are generally processed within 7–10 working days.

Refund Payment Method: Refunds will generally be processed through the applicable payment method or payment channel used for the original transaction, subject to payment gateway and banking processes.

5. Order Cancellation

Cancellation Allowed Before Dispatch: Yes.

Cancellation Method: Customers must contact AGS Art & Craft through the support email or phone number before the order is dispatched.

6. Contact Information

Business Name: AGS Art & Craft

Support Email: support@agscraft.com

Support Phone: +91 7448284088

Business Address: Shop No. 103, Behind Bus Stand, Gandhi Market, Sawe Wadi, Latur, Maharashtra – 413512