Shipping & Delivery Policy
Policy Details
Effective Date: November 2025
Last Updated Date: November 2025
1. Order Processing
Order Processing Time: 1–3 working days.
Processing on Holidays / Weekends: Orders are generally processed during regular working days. Orders received on weekends or public holidays may be processed on the next working day.
2. Shipping Partners
Courier Companies Used:
Bluedart
Delhivery
Logistics Platforms Used (Shiprocket etc.): Shiprocket
3. Delivery Timeframe
Standard Delivery Time: 2–7 working days after dispatch, depending on the delivery location and courier operations.
Remote Area Delivery Time: Delivery to remote or difficult-to-service locations may require additional time depending on courier availability and local logistics conditions.
4. Shipping Charges
Shipping Fee Policy: Applicable shipping charges, if any, will be displayed at checkout before the order is placed.
Free Shipping Conditions: Promotional offers may include free shipping. Free shipping eligibility will be displayed or communicated as part of the applicable promotional offer.
5. Order Tracking
Tracking Method (SMS / Email / Account Panel): Customers may receive shipment and tracking updates through available communication channels and may also be able to track their order through the order/account system where tracking information is provided.
Tracking Link Provider: Tracking information may be provided through the applicable courier partner or Shiprocket tracking system.
6. Delivery Issues
Delay Handling Procedure: In case of delivery delays, AGS Art & Craft will coordinate with the relevant courier partner and provide available updates to the customer.
Lost Shipment Handling: In case a shipment is reported as lost, AGS Art & Craft will coordinate with the courier partner for investigation and resolution. The customer will be informed of the available outcome and next steps.
7. Undelivered Orders
COD Refusal Policy: Customers who refuse or fail to accept a COD order after dispatch may have their COD eligibility restricted for future orders.
Incorrect Address Policy: If an order cannot be delivered due to an incorrect or incomplete address or phone number provided by the customer, the shipment may be returned to the warehouse. Any further action will be handled based on the applicable order and courier conditions.
8. Service Coverage
Countries Served: India
International Shipping Availability: International shipping is not currently specified as available. Orders are intended for delivery within India.
9. Force Majeure
AGS Art & Craft shall not be responsible for delivery delays, interruptions, or failures caused by circumstances beyond its reasonable control, including natural disasters, floods, fire, strikes, transportation disruptions, courier or logistics failures, government restrictions, pandemics, technical issues, or other unforeseen events.
10. Contact Information
Business Name: AGS Art & Craft
Support Email: support@agscraft.com
Support Phone: +91 7448284088
Business Address: Shop No. 103, Behind Bus Stand, Gandhi Market, Sawe Wadi, Latur, Maharashtra – 413512